Shipping policy

QuietPaws Shipping Policy

This policy explains preparation, shipping, and delivery for purchases from QuietPaws. It applies to every destination we serve. Nothing in this policy limits your mandatory consumer rights.

Order preparation and delivery times

Stage	Estimated time	When the period starts
Order preparation	1–3 calendar days	After we receive your completed order and payment authorization.
Shipping transit	6–9 business days	After the carrier receives your parcel for transport.

Preparation time is additional to transit time. The 6–9 business-day estimate does not start when you place the order or when a shipping label is created.

Calendar days include weekends and holidays. Business days are Monday through Friday, excluding public holidays affecting dispatch or delivery. Destination-specific exceptions or a different delivery estimate will be disclosed before you order.

Customs inspections, remote destinations, weather, and carrier disruptions can affect arrival dates. These estimates do not remove our obligations concerning agreed delivery times or your rights if an order is delayed.

Worldwide availability and shipping charges

We offer worldwide shipping to destinations available at checkout, subject to carrier availability and applicable restrictions. If we cannot fulfill an accepted order, we will notify you and refund the unfulfilled order, including its shipping charges.

Shipping options and their prices are displayed before payment. Any free-shipping offer applies only where expressly shown and subject to its disclosed conditions. We will not add optional shipping charges after purchase without your agreement.

Customs duties and import taxes

International orders may be subject to import duties, taxes, or carrier clearance fees. Before payment, we will identify whether these charges are included or whether additional import charges may be payable. Where an amount cannot reasonably be calculated in advance, we will disclose that additional charges may apply.

If charges are included or collected at checkout, you should not be charged again for those same amounts. If we clearly disclose before purchase that import charges are excluded, you are responsible for lawful import charges payable on delivery, except where applicable law requires us to bear them. Contact us if you receive an unexpected or duplicate charge.

Dispatch notifications and tracking

We will send a dispatch update using the contact details provided with your order. Where tracking is available, we will provide the tracking number or link. Carrier scans may take time to appear. Contact us if tracking is unavailable, unclear, or stops updating.

 

Delayed dispatch and delivery

If we cannot dispatch within the stated preparation period, we will notify you promptly and no later than the applicable dispatch deadline, provide a revised date if known, and explain your options to wait or cancel. We will obtain any consent required by law. If we cannot fulfill the order or do not obtain legally required consent to a delay, we will cancel and refund the unshipped goods and the shipping charges attributable to them.

For these cancellations, we issue refunds to the original payment method without undue delay and within 7 business days, or sooner where required by law. We do not replace a refund with store credit without your agreement.

If your order does not arrive within the stated delivery window, contact us with your order number. We will investigate and provide the delivery, replacement, or refund required by applicable law. A carrier investigation does not extend a legal refund or cancellation deadline.

Where EU consumer law applies, goods must be delivered within the agreed time or, if no time was agreed, within 30 days. You may generally set a reasonable additional delivery deadline and cancel for a refund if it is missed. You need not allow extra time where the law permits immediate cancellation, including when we refuse delivery or an agreed delivery date was essential.

Lost damaged or incorrectly delivered parcels

Please contact us as soon as reasonably possible if your parcel is missing, damaged, or contains the wrong item. Include your order number and a description; photographs, if reasonably available, can help. You do not lose statutory rights merely because you did not report an issue immediately.

We remain your point of contact and will handle the issue with the carrier. We do not treat our responsibility as automatically ending when a parcel is handed to a carrier we selected. If tracking says delivered but you did not receive the parcel, we will review the delivery evidence and circumstances; a tracking scan alone does not automatically reject your claim. We will provide the remedy required by law.

Address changes and returned parcels

Check your delivery address, apartment number, postal code, and contact details before ordering. Contact us promptly to request a correction. We will try to make changes before dispatch, but cannot guarantee that a dispatched parcel can be redirected. This does not restrict statutory cancellation rights.

If a parcel is returned because of an incorrect address, failed collection, or refusal, contact us to arrange the next steps. Any proposed redelivery cost will be explained before you agree to it. We do not automatically forfeit your payment or deny a legally required refund because a parcel was returned.

Returns and consumer rights

Our Return and Refund Policy explains our 30-day voluntary return period and separate statutory rights. For voluntary returns, that period starts when you receive the item, not when you order or when it is dispatched. Applicable consumer law takes priority over any conflicting term in this policy.

Contact QuietPaws

Email: earmuffscalmmydog@use.startmail.com

Customer service telephone: (765) 680-3255