Refund policy

Return and Refund Policy

This policy applies to physical goods purchased directly from QuietPaws, operated by QuietPaws, in every country to which we deliver. We offer a 30-day return period under the conditions below.

Your mandatory consumer rights are unaffected. If applicable law gives you additional rights, longer periods, or more favorable remedies, those protections apply. The 30-day period does not limit claims for faulty, damaged, misdescribed, or undelivered goods.

30 day returns

You may request a change-of-mind return within 30 calendar days after receiving your item. Provide your order number or another reasonable proof of purchase. You do not need to give a reason.

Under this voluntary policy, items must be clean, complete, and undamaged, with no use beyond reasonable inspection or a brief indoor fit check. Include supplied accessories and tags, and the original packaging where reasonably available. Missing packaging alone does not automatically disqualify a return. Items washed, altered, or damaged through misuse are not eligible for a voluntary change-of-mind return.

Discounted and promotional items are eligible under the same conditions as full-price items. These voluntary conditions do not override statutory cancellation rights or remedies for defective goods.

How to request a return

Email earmuffscalmmydog@use.startmail.com with your name, order details, and the items you wish to return. We will provide return instructions. Our return address is listed under Contact details below; please do not use a different address printed on the original shipping package.

For voluntary returns, send your parcel within 14 calendar days after we provide the instructions. Pack it securely and keep proof of dispatch; tracking is recommended. Statutory withdrawal has the separate dispatch deadline described below. A valid statutory cancellation does not depend on our approval, a return authorization number, or a reply from us.

Return shipping costs

For change-of-mind returns, including a size or color you selected incorrectly, you pay the direct cost of return shipping unless we agreed to cover it or applicable law requires us to pay. Returns must be sent to the country shown in our published return address, so international postage may apply.

If the goods are faulty, damaged on arrival, misdescribed, or incorrect because of our error, we cover reasonable return shipping costs. We will provide a prepaid label or arrange collection where available; otherwise, we will reimburse reasonable return postage. Keep your postage receipt. We do not charge restocking fees.

 

Faulty damaged incorrect or missing goods

Contact us as soon as reasonably possible if your order has a problem. A description and, where reasonably available, photographs can help us assess it. Prompt reporting helps us investigate, but failure to report immediately does not remove your statutory rights.

We will provide the remedy required by applicable law, which may include a repair, replacement, price reduction, refund, or other compensation. Where the law allows you to choose the remedy, we will respect that choice. We will not require you to pursue the manufacturer or supplier instead of contacting us. Original packaging is not required for a valid defect claim.

If your order has not arrived, contact us so we can investigate and arrange the delivery or refund required by applicable law. You do not have to return an item you never received.

Refund amounts and timing

For an eligible voluntary return, we refund the amount actually paid for the returned items, including refundable taxes collected by us. Original delivery charges are not refunded for a voluntary change-of-mind return unless stated otherwise or required by law. For statutory cancellations and product problems, we refund delivery charges and other amounts required by applicable law.

We will assess a voluntary return and issue any refund due within 7 business days after receiving it, and in any event within 14 calendar days. We will explain any refusal in writing. A shorter legal deadline takes priority; statutory withdrawal refunds follow the rules below and are not delayed by our internal approval process.

Refunds go to the original payment method unless you expressly agree to another permitted method. We do not substitute store credit for a refund without your agreement. Your payment provider may take additional time to display the credit. Contact us if a notified refund does not appear.

For partial returns of discounted bundles, the refund reflects the portion of the actual purchase price allocated to the returned items, with discounts allocated proportionally. A return of the complete bundle receives the full product price paid. We do not impose a new penalty or withdraw a discount retroactively.

Exchanges and international charges

For a different size or color, request a return and place a new order, subject to availability. This does not restrict any legal right to a replacement.

Import duties, taxes, or fees paid directly to a customs authority or carrier are not payments received by us. You may need to request repayment from that authority or carrier. This does not exclude any obligation we have under applicable law to reimburse those costs.

Consumer guarantees in Australia and other countries

Where Australian Consumer Law applies, you may choose a refund or replacement for a major failure and claim compensation for reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major. Other statutory remedies remain available where applicable.

In the EU, goods have a minimum two-year legal guarantee, and some countries provide longer protection. In every market, mandatory local cancellation, guarantee, refund, and complaint rights take priority over conflicting terms here. You remain free to contact the relevant consumer authority or pursue available legal remedies.

 

European Union and United Kingdom withdrawal rights

Where EU or UK distance-selling law applies, you may withdraw from an eligible online purchase without giving a reason within 14 calendar days from the day after you, or a person you nominate other than the carrier, receives the goods. If goods ordered together arrive separately, the period starts after the last delivery. Any statutory extension applies. You may also withdraw before delivery.

Send an unequivocal withdrawal statement to our email or postal address below before the deadline, or use our online withdrawal function at. You may use the optional form below, but you are not required to do so. Send the goods back within 14 calendar days after notifying us, unless we arrange collection or agree to more time.

We reimburse payments due without undue delay and within 14 calendar days after your withdrawal notice. Where legally permitted, we may withhold reimbursement until we receive the goods or evidence of dispatch, whichever happens first, unless we have offered to collect them. For withdrawal of an entire order, the refund includes the least expensive standard outbound delivery charge we offered. Extra charges for a premium delivery option you chose need not be refunded unless required by law.

You may inspect goods as you reasonably could in a shop. Where legally permitted, you may be responsible for a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. Opening packaging does not automatically remove your right to withdraw. Any deduction will be explained and supported. Return postage follows the Return shipping costs section, subject to applicable law.

Contact details

Store name: QuietPaws

Legal seller: QuietPaws

Business and complaints address: United States 

Email: earmuffscalmmydog@use.startmail.com

Customer service telephone: (765) 680-3255

Optional withdrawal form

Complete and send this form only if you wish to withdraw from your purchase. You may email it to earmuffscalmmydog@use.startmail.com or post it to the business address above.

To: QuietPaws
I/We withdraw from the contract for these goods: ____________________
Order number: ____________________
Ordered on / received on: ____________________
Customer name: ____________________
Customer address: ____________________
Date: ____________________
Signature (only if submitted on paper): ____________________